Returns & Exchanges

At Lata, we take pride in the quality of our gourmet food products and want you to be completely satisfied with your purchase. Due to the perishable nature of our items, we offer a 14-day window for reporting issues with your order to ensure freshness and safety.

Return Process

• 1.
  Verify Eligibility

  Ensure your item is unopened, in its original packaging, and was purchased within the last 14 days; please note that certain perishable goods are exempt from standard returns unless damaged.

• 2.
  Contact Support

  Email our customer service team at support@lata.com with your order number and clear photographs of the product or packaging if you are reporting a defect or shipping damage.

• 3.
  Await Authorization

  Our team will review your request within 48 hours to provide a Return Merchandise Authorization (RMA) and instructions on whether the item needs to be sent back to our warehouse.

• 4.
  Receive Refund or Replacement

  Once your claim is approved, we will either ship a fresh replacement at no extra cost or issue a full refund to your original payment method within 5-7 business days.